Can I cancel a session?
Instead of canceling, always try to reschedule.
If you need to cancel:
- please email us at support@sphereishere.com and let us know what happened
- then make sure you communicate with your Seeker in the-app
- we will cancel the session on your behalf
If you will not communicate with us, or the Seeker, we will see this as a violation of our Code of Conduct.
Always try to plan and keep your cancelations or reschedules at an absolute minimum. Should we notice an unexplained pattern of rescheduling with the 24hr window, you will go up for review and get a notification that we have temporally paused your account until further notice.